The white-label, feature-rich, configurable solution, enabling businesses to securely distribute electronic bills and invoices and accept customer payments online, by phone (CSR/IVR) and via mobile device.
Smart Electronic & Mobile Transactions
Replace paper bills and payments with smart, efficient digital transactions via the web, phone (CSR/IVR) and mobile.
Proven to reduce collection cycle time and billing expenses, help businesses get paid faster, reduce Days Sales Outstanding and improve cash flow.
Easy to Use
Configurable platform allows businesses exceptional flexibility including a branded website and extensive business-controlled payment options.
Complete billing and payment solution with rich, industry leading features designed to meet the needs of any business.
Scalable Solution for All Industries
Support the complex billing and payment needs of small businesses, middle market companies and Fortune 500 corporations. Robust capabilities cater to industry-specific challenges.
Customer Care & Retention
Create more valuable and meaningful customer relationships, reduce customer service expense, and PCI compliant payments.
Our Other Solutions
DocumentIQ is the secure, electronic document management and storage solution for businesses of all sizes. To learn more, click here.
Document Presentment, Management and Storage
Enterprise Wide Access
Documents are accessible across organizations to accommodate multi-national, divisional and regional organization structures common in today’s decentralized business environment.
Transform, Archive, Retrieve, Present
Any document, any time, any place. Always available.
Multiple Data Types Accepted
Secure and flexible storage for many types of electronic data, documents and images.
Supporting Document Linkage
Link multiple related documents, across multiple applications, into a single concatenated document.
Notes can be attached to documents for review and can be made public or private.
Global settings include time-out, password expirations, password strength and lengths.
Ability to define roles and specify access levels within each role.
Search and locate specific users and view users based on their status, including pending, active or inactive.
Enrollment via Data Upload
Automatically and seamlessly load all customer data into DocumentIQ.
Customers self-register with immediate access to the site.
Customers log in once at the business’s corporate website and gain access to DocumentIQ with no need to re-authenticate.
Customers log in directly to the Document website for the ability to view, save and export documents.
Customer self-selection capability to “turn off” specified paper document delivery.
Customer grants permission to a company to discontinue paper in lieu of electronic document delivery only.
eConsent notification sent via email to all customers who opt into electronic delivery of documents.
System reporting for audit, compliance and accounting.
Data scanning services at locations throughout the United States.
Many Conversion Types
Conversion of paper, CD, Microfilm, microfiche and large format drawings to electronic image.
Bill & Invoice Presentment
Detail Bill Presentment
Display detailed bill information including individual line items and account information, reproducing all information available on paper bills, invoices and statements.
Summary Bill Presentment
Display basic bill information including due date, amount due, account number, customer name and address.
PDF Bill Presentment
Display an exact replica of a customer’s paper bill via PDF or other image format. Ability to display PDF's stored within BillerIQ, from your data center or at a third party document repository.
3-Way Document Matching
Link related documents to a bill or invoice, such as purchase orders and proof of delivery.
Bank Account, Credit and Debit Card
Payments via bank account (ACH), credit card and debit card give customers the ultimate flexibility to pay based on their individual preferences.
Multiple Payment Channels
Payments via a configurable Web interface, Customer Service Rep (CSR), Interactive Voice Response unit (IVR), tablet or smartphone.
One-Time and Registered
Customers can enroll to create an account, set personalized payment methods and reminders or make one-time payments.
Recurring Payment Plans
Robust recurring payment options enable customers to set many types of specific payment instructions for future payments.
Payments can be made on the current date or on a future date.
Convenience Fees & Surcharges
BillerIQ offers robust convenience fee and surcharge capabilities, which are effective in both regulated and non-regulated industries.
Non-Invoice Related Payments
Customers can make a payment not related to a bill on invoice in the system.
Businesses can display and calculate customer discounts based on pre-determined rules.
Single Branded Websites
One website with one set of branding.
One website with multiple levels of branding, often for subsidiaries or divisions.
Multiple websites, each with unique branding within one organization.
Full Web Page View
Presented as a full web page.
Nested browsing, embeds a page into the current page with the web banner intact.
Flexible Ingestion and Distribution
Flexible ingestion formats and distribution options.
Flexible Search and Results
Configurable search fields with range and wildcard functions. Results can return single or concatenated documents with robust sorting and filtering options.
Search results can be exported to Excel or text file for upload or analysis.
Resellers can fully set up a new business on BillerIQ very quickly with no development effort or expense. Plus, businesses can customize which features they choose to offer their customers.
Unique User Dashboards
Separate portals for resellers, businesses, customer service centers, and bill payers allow for appropriate security permissions, functions, and access for each unique user group.
Each business gets a branded payment site including the businesses logo, color scheme, message to customers, and links back to the businesses website.
Reusable Templates for Easy Setup
Standard and industry-specific templates with critical functionality can be saved and copied to allow for easy and repeatable implementations.
Hierarchy Management Tools
Support resellers and businesses with multiple divisions, regions and subgroups through multi-layer hierarchy. The top level can view all activities on a single dashboard while each subgroup can view only business-specific details.
Link Multiple Accounts
Bill payers with multiple billing accounts within the same business can link those accounts and view all with the same username and password.
Shared Account Access
Bill payers can allow others to share access to their billing account, enabling multiple people to connect to, view and pay via the same billing account. This is especially useful for splitting bill payments.
Robust global settings including time-out and passwords. Ability to define roles and specific access levels and to view specific users based on their customer status.
Control of Funds
Multiple Account Settlement
Direct payments to a business’s specific Demand Deposit Account(s) (DDA) and Credit Card Merchant Identification Number(s) (MID), enabling one business to settle payments to multiple bank accounts.
Businesses can allow their customers to select from a range of business defined reason or use free-form text to explain short payments or overpayments.
Stop Payment Managmement
Businesses can place a “stop” on a specific customer’s account to prohibit any online payments.
Control Payment Amounts
Business can choose to allow customers to pay the amount due or variations more or less than the amount due.
Customer Service Center
Ability for the customer service center to enroll a new customer.
Recurring Payment Setup
Ability for the customer service center to create, manage and delete recurring payments on behalf of customers.
Payment Authorization & Management
Ability for the customer service center to process payments and add payment methods on behalf of customers.
Bill & Credit Management
Ability for the customer service center to manually enter a new bill record or credit and simultaneously accept a payment, enabling support for customers who have not yet been entered into the billing system.
Individual business and aggregated reports including production, stop payment, payment details, and more.
Activity summaries, customer status reports, deposit information, accounts receivable reconciliation, recurring payments, file upload status, and more.
Payment history, payment details, pending payments, and more.
Notifications & Reminders
Notification provided via email to a user when a document is available for online viewing or a change is made to their e-consent status.
Email & Text
All notifications and reminders are available via both email and text message.
Bills & Invoice Reminders
Notifications when bills are available, due dates are approaching or have passed.
Confirmation when payments have been made and in advance of recurring payments.
Businesses can choose to have reminders sent to their customers when their saved credit card is approaching expiration.
Businesses can send customized messages to customers on bills and post messages on the payment website.
Consent to paper suppression during registration or at a later time, with the ability to suppress all documents or only certain documents.
Data Exchange Automation
An automated SFTP site handles the receipt of billing files and stop files and the transmission of accounts receivable files.
Bill File Integration
BillerIQ has the ability to simply ingest data from a variety of accounting systems.
Customers authenticate on the business’s website and are seamlessly transferred to the BillerIQ payment site with no re-authentication. Customers have the ability to save payment methods, make future dated payments, or setup recurring payments.
Accounts Receivable File Integration
BillerIQ’s Accounts Receivable reconciliation report can be easily exported from the system and imported into any business’s accounting software.
Customers make payments without ever leaving the business’s corporate website – Transactis serves as the payment engine. Secure Handoff provides real time post-back.
Want to see a BillerIQ demo? Contact Us