BillerIQ’s dispute management and document matching capabilities allow manufacturers and distributors to handle complex billing issues with electronic invoice presentment and payment.

Applicable BillerIQ Features

All Features

3-Way Document Matching

Link related documents to a bill or invoice, such as purchase orders and proof of delivery.

Detail Bill Presentment

Display detailed bill information including individual line items and account information, reproducing all information available on paper bills, invoices and statements.

Multiple Account Settlement

Direct payments to a business’s specific Demand Deposit Account(s) (DDA) and Credit Card Merchant Identification Number(s) (MID), enabling one business to settle payments to multiple bank accounts.

Control Payment Amounts

Business can choose to allow customers to pay the amount due or variations more or less than the amount due.

Dispute Management

Businesses can allow their customers to select from a range of business defined reason or use free-form text to explain short payments or overpayments.

Non-Invoice Related Payments

Customers can make a payment not related to a bill on invoice in the system.

Bottled Water Distributor


Situation Overview

A bottled water distributor in the Midwest struggled with the manual and resource intensive process of billing their 30,000 customers on a monthly basis. They were faced with high check processing costs and calls into their customers service department wondering why they did not accept online payments.

Action

The company rolled out BillerIQ, automating their billing process. They also decided to mandate paper bill turn-off for any customer who enrolled in BillerIQ.

Result

  • 21% customer adoption rate
  • Savings of $0.56 per bill presented for close to $50,000 in annual savings
  • Additional cost savings related to payment processing
  • Improved cash flow visibility and control

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